PRIVACY POLICY

inkasweaters.com values your privacy and manages your data with great care. This privacy statement outlines the reasons behind our data collection practices.​

Online Purchases​

When you shop from our online store, a contractual relationship is established. Your data is necessary to keep you informed about your order, handle financial matters, arrange delivery of your purchases, process returns, manage guarantees, and address your inquiries or complaints. We retain your data for 7 years. If you make purchases using an inkasweaters.com membership, your data will be stored for a minimum of 7 years and then for the entire duration of your membership.​

Communication​

You have the option to subscribe to our newsletter. For this, we require your name and email address. At the bottom of each newsletter, you’ll find options to update your data or unsubscribe. We keep your data until you opt out of the inkasweaters.com newsletter.​

Security Cameras​

All our physical stores are equipped with cameras. This measure is crucial for your safety, the safety of our staff, and the protection of our products. Camera footage is stored for no longer than 3 months. inkasweaters.com only uses these images if there’s a suspicion of a security incident, fraud, or theft. Upon request, such footage may be provided to the police.​

Social Media​

inkasweaters.com uses social media to keep you updated on the latest trends and products. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. The use of these platforms is governed by their respective terms of service, over which we have no control. If you send us a message via social media, we’ll save your message and account name to respond through the same channel. These messages will be deleted after 3 months.​

Inquiries and Complaints​

When you contact us with an inquiry or complaint, we’ll need certain information, including your name, email address, phone number, and other details required to resolve the issue. We’ll retain this information for 12 months after your inquiry or complaint is resolved. This helps us serve you better if you need assistance in the future.​

We analyze these interactions to understand the nature of problems and complaints, as well as how our staff handles them. This analysis is done anonymously to help us improve our services.​

Who We Share Your Data With​

To provide our services, we work with other organizations that may access your data, including:​

  • Cloud systems for functions like financial management, website operations, online store activities, camera surveillance, newsletters, event registrations, and email communication.​
  • Professionals offering support and advice in areas such as finance and automation.​
  • Shipping providers responsible for delivering purchases and processing returns. We have strict agreements with these organizations regarding data use and security. They only receive the data necessary to perform their services and are prohibited from using it for other purposes.​

In some cases, legal obligations may require us to share your personal data with other entities (e.g., the police or tax authorities).​

Securing Your Personal Data​

We take steps to ensure your personal data is adequately protected. The systems and equipment we use are highly secure. Employees, temporary workers, and trainees are bound by confidentiality obligations and only have access to the data necessary to perform their duties.​

Your Privacy Rights​

You have the right to request that we check, correct, or delete your data, as well as object to its use. To make such a request, please contact us. To verify that the request is genuine, we may ask you to provide identification. We’ll respond to your request as soon as possible, and in any case within 4 weeks.​

If you have questions or are dissatisfied with how your data is being processed, feel free to contact us. If we can’t reach a resolution, you have the right to file a complaint with the privacy regulator, the Office for Data Protection.​

As stated on their website, inkasweaters.com is not responsible for the processing of your personal data by the inkasweaters.com brand or organizations that sell inkasweaters.com clothing in their stores.​